Return & Exchange Policy

Last Updated: 15 October 2026

At Shivam Creation, we strive to provide our customers with high-quality jewellery and a smooth shopping experience. We encourage customers to carefully review product descriptions, images, specifications and prices before placing an order.

1. No Return & No Exchange Policy

All purchases made through our website are considered final.

We do not accept returns or exchanges for reasons including, but not limited to:

• Change of mind after placing an order.

• Incorrect product selection or ordering the wrong item.

• Personal preferences regarding colour, design, size or appearance.

• Products that do not meet individual expectations when the item matches its description.

• Orders placed during promotional offers, sales or discounts.

Please review your order carefully before completing your purchase.

2. Damaged, Defective or Incorrect Products

Customer satisfaction is important to us. If you receive a product that is damaged, defective or different from the item you ordered, please contact us as soon as possible.

To help us review your concern, please provide:

• Your order number.

• Clear photographs or an unboxing video showing the issue.

• A brief description of the problem.

Our team will review the information and determine the appropriate resolution in accordance with applicable law and our order verification process.

Please retain the original packaging until your concern has been resolved.

3. Order Cancellation

Orders cannot be cancelled once they have been processed or dispatched.

If you wish to request a cancellation before processing begins, please contact our customer support team immediately. Cancellation requests are subject to confirmation by Shivam Creation.

4. Refunds

Refunds are not available for ordinary returns or exchanges under our policy.

However, where a refund is required under applicable law or approved as an appropriate resolution for a verified order issue, it will be processed using the applicable procedure and timeline.

5. Product Information

We make reasonable efforts to display accurate product images, descriptions, colours and specifications on our website. However, slight variations in colour or appearance may occur due to lighting, photography or individual screen settings.

We recommend reviewing all product details carefully before placing an order.

6. Contact Us

If you have questions regarding this policy or need assistance with an order, please contact us using the contact details provided on our website.

We appreciate your understanding and thank you for shopping with Shivam Creation.

Please Note: This policy does not limit any rights or remedies available to customers under applicable consumer protection laws.